Terms & Conditions

1. Compliance: All employees and contractors are expected to comply with the Standard Operating Procedures (SOP) set forth by the company.

2. Licensing and Permitting: All employees and contractors must maintain current permissions and licensing as required by the state related to all projects assigned to them, including but not limited to: licensing, insurance and bond requirements, and any city permitting necessary for the scope of work. Remode Inc. will provide building plans upon request from the contractor, provided written measurements are required in the permits needed.

3. Adherence: Employees and contractors are expected to adhere to the SOP at all times. Deviation from the SOP must be authorized by a supervisor or manager.

4. Accountability: Employees and contractors are accountable for their actions while performing job responsibilities. Failure to follow the SOP may result in disciplinary action.

5. Revisions: The company reserves the right to revise the SOP at any time to ensure compliance with laws, regulations, and best practices.

6. Acknowledgment: By performing job responsibilities, employees and contractors acknowledge that they have read and understand the SOP and agree to follow its guidelines.

Overall, following the SOP is essential to maintain a high level of quality and consistency in the company's operations. By adhering to the SOP, employees and contractors ensure that they are performing their job responsibilities in a safe, efficient, and effective manner.

Standard of Operations for All Remode Employees, Contractors, and Associates

1. Presentation: All employees, contractors, and associates should present themselves in a professional manner at all times. This includes wearing task appropriate attire and maintaining good personal hygiene.

2. Timeliness: All employees, contractors, and associates should arrive at the scheduled appointment on time. If an unforeseen delay occurs, the consultant must notify the client as soon as possible to reschedule the appointment.

Standard of Operations for Consultants

1. Presentation: Remodeling consultants should present themselves in a professional manner at all times. This includes wearing appropriate attire, such as business casual or formal clothing, and maintaining good personal hygiene.

2. Communication: Remodeling consultants should clearly communicate the purpose of their visit to the client and answer any questions they may have about the remodeling process. The consultant should also explain their role in the project and provide a timeline for the project.

3. Assessment: Remodeling consultants should thoroughly assess the client's home to determine the scope of the project. This includes taking measurements, photos, and notes about the current state of the home and any specific requirements the client has for the remodel.

4. Recommendations: Remodeling consultants should provide the client with recommendations based on their assessment of the home. This includes suggesting design options, materials, and any necessary changes to the layout of the home.

5. Rapport Building: Remodeling consultants should build rapport with the client by being friendly, approachable, and empathetic. This includes actively listening to the client's concerns and being responsive to their needs throughout the project.

6. Follow-up: Remodeling consultants should follow up with the client after the initial consultation to address any questions or concerns they may have. This includes providing a detailed proposal for the project and working with the client to finalize the project scope and timeline.

Overall, remodeling consultants should strive to provide exceptional customer service to build trust and establish a strong working relationship with the client.

Standard of Operations for General Contractors

1. Licensing and Insurance: General contractors should ensure that they are properly licensed and insured to operate in the state where the project is located. They should provide proof of insurance and licensing to the client upon request.

2. Project Management: General contractors should manage the project from start to finish, ensuring that it is completed on time, within budget, and to the client's satisfaction. This includes coordinating with subcontractors, obtaining necessary permits, and communicating regularly with the client.

3. Safety: General contractors should prioritize safety on the job site, ensuring that all workers are trained in proper safety procedures and that the job site is free from hazards.

4. Quality Control: General contractors should maintain high standards of quality in all aspects of the project. This includes ensuring that all work is performed to code, using quality materials, and addressing any issues that arise promptly.

5. Communication: General contractors should communicate regularly with the client throughout the project, providing updates on progress, addressing any concerns or issues that arise, and answering any questions the client may have.

6. Budget Management: General contractors should manage the project budget carefully, providing the client with regular updates on project costs and seeking approval for any changes or additional costs that arise.

7. Completion and Follow-up: General contractors should ensure that the project is completed to the client's satisfaction and that all necessary paperwork, including warranties and permits, are provided to the client upon completion. They should also follow up with the client after the project is completed to address any outstanding issues and ensure that the client is completely satisfied with the work.

Overall, general contractors should strive to provide high-quality work, excellent customer service, and effective project management to ensure that the project is completed to the client's satisfaction.

Standard of Operations for Off-Site Employees

1. Definition: Off-Site Employees are defined as any paid representative of Remode Inc. performing a task off-site, such as answering phone calls, sending any form of communication, or conducting computer services of any kind.

2. Professionalism: Off-Site Employees should present themselves in a professional manner at all times. This includes wearing appropriate attire if in view of the client, maintaining good personal hygiene, and using polite and professional language.

3. Empathy and Active Listening: Off-Site Employees should be empathetic and actively listen to the client's concerns and needs. This includes acknowledging the client's frustration or dissatisfaction and offering appropriate solutions to resolve their issues.

4. Timeliness: Off-Site Employees should respond to client inquiries in a timely manner. This includes returning phone calls and emails promptly and ensuring that the client's questions and concerns are addressed as quickly as possible.

5. Knowledge and Expertise: Off-Site Employees should have a thorough understanding of the project's services and be able to answer client questions and provide accurate information.

6. Problem-Solving: Off-Site Employees should be skilled in problem-solving and be able to effectively resolve client issues. This includes identifying the root cause of the problem, proposing a solution, and following up to ensure that the client is satisfied with the resolution.

7. Follow-up: Off-Site Employees should follow up with clients after their inquiries have been resolved to ensure that they are satisfied with the outcome and to address any additional questions or concerns they may have.

8. Relationship Building: Off-Site Employees should strive to build strong relationships with clients by providing excellent customer service, personalized attention, and a positive attitude.

Overall, Off-Site Employees should be knowledgeable, empathetic, and skilled in problem-solving to ensure that clients receive excellent customer service and have a positive experience with the company.